Terms

These are the terms for using TradeLift, the call-answering service and the app at app.tradelift.io. By signing up or using the service, you agree to them. We’ve kept them short and in plain words on purpose.

What TradeLift does

TradeLift answers calls forwarded from your business line, talks to the caller, texts them back, and books jobs into your TradeLift dashboard. The calls are answered by an AI assistant, not a person. You stay in charge of your schedule, your pricing and the work itself.

The founding offer

• The first 5 shops get the service free during the founding period. We will tell you the price before anything changes, and nothing is charged without your clear agreement.
• In return we ask for honest feedback and, if the service works for you, a testimonial. A testimonial is always your choice. We will never publish one without your written approval, and you can withdraw it at any time.
• Either of us can end the free service at any time with a text or email. If that happens, we help you turn call forwarding off.

What we need from you

• Accurate business details, hours and service area, and updates when they change.
• Authority to forward your business line to us.
• To check booked jobs in your dashboard or texts and to confirm them with the customer. The assistant books; you deliver.
• To use the service for your own trade business, not to resell it or to send unwanted messages.

Limits of the service

The assistant does its best, but it is software. It can mishear, misunderstand, or book a job that needs adjusting. Carriers and networks can go down. We don’t promise that every call will be answered, that every booking will be correct, or that you will win any particular number of jobs. You are responsible for the work you do and for any quote or commitment you make to a customer.

Callers’ information

You get access to recordings, transcripts and contact details for people who call your shop. Use them only to serve those customers, and handle them in line with privacy law. Our Privacy page explains how we handle the same information.

Our liability

To the extent the law allows, TradeLift is not liable for lost jobs, lost profits or indirect damages arising from the service, including from missed or mishandled calls. Where we are found liable, our total liability is limited to the amount you paid us for the service in the 3 months before the claim. During the free period, that is zero. Nothing here limits liability that cannot be limited under Canadian law.

Ending the service

You can stop at any time by telling us. We can suspend or end the service if these terms are broken, or if we stop offering it, with reasonable notice. When the service ends, we help you turn forwarding off and delete your data as described on the Privacy page.

The legal bits

• These terms are governed by the laws of Canada and the province where TradeLift is based.
• If a part of these terms is found unenforceable, the rest still applies.
• We may update these terms. If a change matters, we’ll tell active shops by text or email before it takes effect.

Questions? Use the email in the footer.